Answers to your questions

Backify is a next-generation cashback site that allows you to earn cashback by simply shopping online at your favorite stores. You can either activate your cashback through our website or by adding our extension to your browser, which is by far the easiest and most simple way to start earning. It sends you reminders to activate the cashback anytime you land on a supported store.

The easiest way to earn cashback while shopping is to add our extension to your browser. The extension automatically detects when you are browsing a website on which we offer cashback. When we prompt you to activate cashback, click on ‘Activate’ and continue shopping like usual.

To learn more about browser extensions and how to add the extension to your browser, read our useful step-by-step article.

Nope, it's completely free to start earning cashback through Backify and it always will be.

Backify is currently available in the United Kingdom, United States of America and Sweden.

We are working on expanding to other regions shortly. You can always keep up to date by following our socials.

Whilst we do our very best to monitor every transaction, there may be an occasional mishap. If you believe you have received the incorrect cashback amount, please Contact Us with as much relevant information as you can. We will then do our best to resolve the issue as quickly as we can.

Unfortunately, you cannot earn cashback from two websites simultaneously. Therefore, using both Backify along with another cashback website will not double the amount of cashback you would expect to receive. Not only that, it could possibly completely invalidate your cashback with us. The cashback may only be offered by the platform you clicked on last.

To make sure your purchase is eligible for cashback only use coupons provided on Backify’s platform. Please check the cashback terms for each individual store to see if you can combine cashback and coupon codes.

You can learn more about the reasons your cashback may be rejected in this help article.

All of your user and shopping data is securely stored on the Backify servers. If you were to accidentally remove the Extension/App, it would not affect your account or any of the cashback you have previously earned.

However, if your computer stops working or you buy a new one, you may need to re-add the extension. If you need reminding on how to do this, please check out this help article.

If you are having trouble gaining access to your account, we would first recommend resetting your password.

To do this, head on over to the ‘Login’ section on the website and simply click on the ‘Forgot Password?’ tab. When prompted to do so, enter your email address and click ‘Reset Password’; we will then send you an email straight away (be sure to check your spam/junk folder).

If this doesn’t solve the problem, please Contact Us before creating a new account as we cannot transfer any cashback earned to a new account.

A member of our Support Team will aim to answer your query within one working day.

Occasionally, when we are experiencing a high volume of queries, or during busier times, it may take longer for you to receive a response. Please bear with us during these times.

Whilst we try our best to process your claim swiftly, sometimes it is reliant on the retailer responding before we can provide an answer. They will need to check their records to find the transaction, and unfortunately, there are instances when it can take them a while. Please be assured that we are working on it and will reach out to you as soon as we have an update. Thank you for your patience.

Unfortunately, if you have made a purchase without using Backify, there is no possible way for us to trace the transaction and we won’t be able to issue any cashback.

We really don’t want you to miss out on any future cashback, so we recommend adding our extension to your browser to help automatically detect when you are visiting a store that has a current offer.

We use cookies to track your activity on Backify and what websites you have visited via our site. This is also the case for our partner sites. They will use cookies to determine whether or not you used Backify to shop with them and whether you will be issued cashback.

If you would like more information on this and how it works, check out this help article.

Yes, you can! Backify allows users from around the globe to create an account and earn cashback from wherever they are.

Please make sure that the store you shop at supports shipping to your location and doesn’t have special region-based restrictions. You should be aware that when shopping outside your region, there is a chance that your transaction might not be tracked. Advertisers may refuse to submit missing transactions due to it being from an unsupported region.